Learner Questions

Explore popular topics yourself or contact our Support Team.

 

Purchase & Refunds 

What if I don’t like a course I purchased?

If you’re not happy with a course, you can request a full refund within 14 days of purchasing. To request a refund, contact our support team at support@mithattas.com.tr.

 

How do I request a refund?

You can quickly request a refund by contacting our support team at support@mithattas.com.tr.

 

How do I pay for courses on Mithat Taş?

Currently, we accept Visa and Mastercard both debit and credit cards. To buy a course, fill in your card details in your account settings.

If you buy a course while not being a registered user, you need to enter your card information for fast checkout. You can always change the payment method anytime later in your account settings.

 

How do I change my payment method?

To change or update your payment method, click a profile image at the top right of the page and choose Settings. Go to Payment Information, set up your payment card info and save the changes.

 

Where do I find the course I bought?

Just purchased a course? Congrats! Jump straight to it by clicking Go to Course in the payment confirmation pop-up.

To find all the courses you have purchased, go to My Profile and click that you can see at the top right of the page.

 

Course Taking 

How do I see what’s inside a course?

Each course contains videos, pictures, texts or attachables uploaded by the course author. When you browse the platform and choose the course you are interested in, just go to the course page to get a detailed description.

On the course page, you can see the duration of the course, what type of content it contains, read the detailed course description, watch the welcoming video from the author and see the rating of the course.

 

How do I take a course?

Gıda Müşvairim courses are entirely on-demand. That means that you can start whenever you want and learn at your own pace. Watch the lessons and don’t ignore the attached files – those are a great way to enhance the learning experience.

  

How to get the most out of my courses?

Don’t rush. Learn at your pace. It’s ok if you need more time for particular topics. You may want to watch videos several times to let the information settle down. Don’t skip the attached files and downloadables – they may be of great help. And more importantly, have fun on the go.

 

Do I get lifetime access?

Absolutely. You get lifetime access to the courses you buy. You can always get back to a course when you need to refresh things you have learned.

 

Do I get a certificate of completion when I finish a course?

Currently, we don’t provide certificates of completion. It’s intentional. Gıda Müşavirim wants learners to stay focused on gaining and applying hands-on skills, instead of learning for the sake of certificates of achievement.

  

My Courses 

How do I access my courses?

To find all the courses you have purchased, go to My Profile and click that you can see at the top right of the page.

 

Are there any deadlines for completing a course on Mithat Taş?

There are no deadlines for completing a course. You can start learning whenever you are ready and go at your own pace. Also, you get lifetime access. You can always get back to a course when you need to refresh things you have learned.

  

Promo Codes / Gift Courses 

If I bought a course on sale, does it include any restrictions or limitations?

No. Your access to a course is not affected by the price you paid for it.

 

Subscriptions 

What is a subscription?

In order to get full access to all existing and future courses and articles created by a certain Instructor, you can subscribe to your favorite mentor. This option will give you access to the Instructor’s content and all future updates.

 

How can I subscribe to my favorite Instructor?

Go to the Instructor’s profile and press Get Access.

Then choose the subscription plan that fits you best and make a purchase.

 

What’s the difference between subscribing to Instructor and following the instructor?

By subscribing to your favorite Instructor you make a payment to get full access to all existing courses and articles created by this instructor. Following the instructor is absolutely free and means that all instructor’s activity is shown in your feed.

 

What if I don’t see the “Subscribe to instructor” button on my favorite mentor’s page?

That means your Instructor doesn’t work with a subscription model but you can purchase courses by your mentor for a one-time payment.

 

How do I pay for subscriptions?

You can pay for subscriptions via debit card or credit card. The amount of payment for the selected subscription is charged as a one-time payment for the entire selected period of the subscription.

For more info, please check out our Terms of Use.

 

What if I want to cancel my subscription?

If you want to cancel your subscription, go to your account and press Unsubscribe. Your existing subscription will terminate at the end of the current billing period meaning that you will still have access to content till the end of your subscription.

  

Account/Profile 

How can I upload my profile picture?

To upload (or edit) a profile picture, click a profile circle at the top right of the page. On your profile page, Go to Avatar, and click Upload profile photo, and choose a new picture for your profile.

 

How do I edit my profile?

You can edit your account information, payment method, and password in the My Account. Click your profile picture at the top right of the page and click Settings.

 

Still Stuck?

Haven’t found the answer to your question and still need help? Contact Support Team 

 

 

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